Receive a device for repair
Document the device and the reason for the visit before starting work.
Before you start
Open Punto de Venta and select Reparaciones. Have the customer details, device and reported fault ready.
Identify the customer and device
Use the upper magnifying glass beside Venta al contado to find and select the customer. The search field below searches for products, not customers. If the customer does not exist, use + to create the record. Then follow Categoría, Fabricante and Dispositivo in Reparaciones to choose the device. Enter its identifier in Detalles when applicable.
Choose services and parts
After choosing the device, select the work in Servicio. Continue to Partes to review the parts, then open Detalles. Check the items and repair cost before confirming.
Complete Detalles and document the condition
In Detalles, check whether the device stays in the workshop. Choose IMEI or Serial and enter its identifier when applicable. Use Checklist, Accesorios and Fotos estado to document reception. Review notes, status and assignment, then use Confirmar to add the record to the cart.
Create the ticket and check the receipt
Review the customer, each device, services and amounts in the cart. Use Crear Ticket to register reception, or follow Cobrar when recording a payment. Wait for confirmation and check the receipt before printing or handing it over. Guardar only parks the cart for later.
Check the result
The repair should retain the customer, device and reception notes, with a document that identifies it.