Repairs (service)
Every repair knows where it stands. So does your customer.
From drop-off to collection, with the device identified, the technician assigned and the customer kept informed without you having to ring them.
Repairs (service)Workflow
- 01Documented receptionThe starting point
- 02Customer quoteRelated information
- 03Work and spare partsThe work moves forward
- 04Handover and paymentEverything stays connected
Conceptual illustration of the workflow
What it helps you do
Features
Drop-off checklist, statuses, technicians, quotes and warranties.
- Drop-off with a condition checklist and a job sheet printed on the spot.
- Configurable statuses with an automatic notice by email or WhatsApp.
- A quote your customer approves from their phone, no calls needed.
- Parts deducted from stock the moment they go in.
- A warranty per repair, with its date and its history.
- Several devices on one ticket, each with its own IMEI.
Before you start
What you need
Configuration and scope
Check the modules in your plan and configure the permissions, channels and equipment your workflows require.
Explore the product for your business.
Explore the processes your shop uses in a demonstration.